Pricing and Fee Disclosure

Last updated: March 14, 2022

Below is a summary of all the fees we do and do not charge at Azondo.

1. User account service

Azondo offers our centralized cryptocurrency user account service free of charge. This means we will store your digital assets at no cost to you. “Cryptocurrency” means any cryptocurrency currently supported by Azondo. We do not charge for transferring cryptocurrency from one account to another. Azondo incurs and pays network transaction fees, such as miner’s fees, for transactions on cryptocurrency networks (i.e., transfers of cryptocurrency off the Azondo platform). For these transactions Azondo will charge you a fee based on our estimate of the network transaction fees that we anticipate paying for each transaction. In certain circumstances, the fee that Azondo pays may differ from that estimate. The total charge you pay will be disclosed to you at the time of your transaction.

2. Buy/sell transactions

In addition to sending or receiving cryptocurrency through Azondo, customers can purchase or sell a single cryptocurrency (a “cryptocurrency purchase” or “cryptocurrency sale”).

When you request to buy or sell a cryptocurrency transaction, Azondo will attempt to fill that order, either by settling directly towards its own funds (Over-The-Counter – “OTC”) or towards a liquidity provider via a third-party exchange API.

In any case, Azondo establishes the exchange rate by adding a margin (“spread”). Typically, Azondo charges a spread of around 2% for purchases. However, the actual spread may be higher or lower due to market fluctuations in the price of cryptocurrency on Azondo between the time we quote a price and the time when the order executes.

Azondo may also charge a separate fee (in addition to the spread) that is either a flat fee or a percentage of the transaction (the “Azondo Fee”). Azondo Fees may vary based on your location, risk profile, payment method, and other circumstances.

In some cases, we may charge an additional fee on transfers to and from your bank account.
We will always notify you of all Azondo Fees (not including the margin) and any other service fees that apply to each transaction immediately before you confirm each transaction and in the receipt we issue to you immediately after each transaction has processed.

In some cases your bank may charge additional fees for transfers between your bank account and your Azondo account. Please be advised your bank may charge additional fees for credit card purchases. To avoid these fees, switch to a debit card.

Azondo reserves the right to reject a transaction if Azondo is unable to fill a corresponding order due to changes in the market price of a cryptocurrency, an order exceeding the maximum order size, or an order timing out due to slow server response time. In rare circumstances, the exchange rate may not be available due to outages or scheduled maintenance. In order to provide you with uninterrupted services at such time, we may derive market pricing data from unaffiliated currency exchanges.

Estonia HQ
Estonia HQBVKI OÜLasnamäe linnaosa, Väike-Paala tn 2, 11415Harju maakondTallinnEstonia
License Holder
BVKI OÜOrganization number: 14882908FVT000396
Customer Services
Weekdays 09:00 – 17:00 (CET)support@azondo.comPhone: +971 56 987 9553
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